Dynamic PQ Custom Function

[chad_meyer]

Hey everyone, I am trying to create a custom function that will ultimately announce the number of callers in a particular queue.  We have 39 different queues with a naming convention of "Queue1, queue 2..."  where the numerical value is the only difference in queue names.  As opposed of creating 39 different if checks I was exploring the use of custom functions, and am getting mixed reviews on whether it is possible to do via custom function.  We are running v10.5 currently.  Ultimately I would like something like:

if PV2 = Queue%1%, set PV8 = Queue%1%,CallsInQ+1

Any assistance would be greatly appreciated. 

Thanks.

[david.macias · Accepted solution]

Not possible, unfortunately you can't generate the name of an object on the fly. Maybe just one big custom function with all the PQs in it and use a index to get the right number. This idea is untested and really I've not considered much beyond these few seconds, but it could work in theory.

david

[chad_meyer]

Thanks David.  We are upgrading to 11.5 in a few months.  I assume that functionality was not added in that version either?

[Omar Deen]

Chad,

Reach out to me offline... I have a solution that could possibly work.

[david.macias]

You tease! Care to share this with a wider audience? This type of request comes up often for me.

david

[Omar Deen]

Hey David... I'll work with Chad offline and if our solution works, I'll definitely share with you. Your website has helped me a lot over the years... it's only fair :)