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Dynamic skillsets

IPCC v4.0.4

Is there a way for a contact cneter supervisor to change the skillsets and or competence level of an agent without giving them access to CRS Admin?

Thanks

Chris

1 ACCEPTED SOLUTION

Accepted Solutions
Hall of Fame Super Silver

Re: Dynamic skillsets

Sure, glad it works for you.

Please remember to rate useful posts!

Chris

7 REPLIES
Hall of Fame Super Silver

Re: Dynamic skillsets

Yes, this feature is available in IPCC 5.0.

HTH, Please rate all helpful posts!

Chris

New Member

Re: Dynamic skillsets

Thanks for the quick reply.

we do have v5.0 running in a lab, where or how is that performed?

Chris

Hall of Fame Super Silver

Re: Dynamic skillsets

Define a user as supervisor and then login with his credentials to appadmin page, you'll notice that the RmCm subsystem is available.

Chris

New Member

Re: Dynamic skillsets

I tried that, and all i get are system>logout and tools>plugins/RTR

Am i missing something

Hall of Fame Super Silver

Re: Dynamic skillsets

Did you ensure that the user has Supervisor role under tools --> user management. After the user is defined with supervisor role once you login to appadmin you'll see subsystem tab with rmcm under it.

Chris

New Member

Re: Dynamic skillsets

I did. Duh, me... I guess it would have helped if i looked at the menu on the left hand side :-)

Thanks for the feedback, Chris.

Hall of Fame Super Silver

Re: Dynamic skillsets

Sure, glad it works for you.

Please remember to rate useful posts!

Chris

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