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e-mail agent funtion UCCX 7.0

Hi, i have premium licenses, but when i am going to create a new CSQ, i only have the voice queue type option, i dont see the e-mail option, why? what do i do?

1 REPLY
VIP Super Bronze

Re: e-mail agent funtion UCCX 7.0

Probably because you are not running 7.0(1)SR1 or later. Agent Email wasn't rolled in until SR1.

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