E-Mail Interaction Manager 4.3(2) - data model guide

[zpokorny]

Hello all,

is there any actual document regarding database schema for CIM 4.3(2)? The last known data model document is for version 4.2(1) which is quit old.

Many thanks and best regards

Zdenek

[egain_karthik]

There is no current data model guide for 4.3.2 and will be made available after 4.4

Is there any specific that you are looking for that I can try to clarify?

Regards,

Karthik

[zpokorny]

Hello Karthik,

I need more detail explain what mean every code in column OBJECT_OPERATION in table EGPL_EVENT_HISTORY_CASE_MGMT and EGPL_EVENT_HIST_CASE_MGMT_ARCH. In same tables need explain what contain columns Reason, Reason1 in same type of OBJECT_OPERATION.

Many thanks and regards

Zdenek

[egain_karthik]

Hi Zdenek,

These are internal events that are not published yet, let me work with the Product Manager and see how we can provide this.