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E-Mail interaction Manager

I am in the design phase of an IPCC Enterprise with EIM this question came up if an agent logs out do the items in there inbox automaticly return to Queue so another agent can handle this contact?

1 REPLY

Re: E-Mail interaction Manager

Hello,

- if the task has not been assigned to agent: they will stay at the queue

- if the task has been assigned to agent: no, they will stay with the agent.

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