I am just getting started with this application and I think I have it installed the way my organization wants it. However, If you call the line it will only ring the agent phone three times before kicking them to not ready and rolling to the next agent. How do I extend this time??
In the ivr script, in the Select Resource step properties, there is one called timeout which is the RONA timer. So, for the default CM ring wav, if you specify 12 seconds, it is 3 rings, 16 seconds, it is 4 rings etc.
Be careful that the Timer here is set lower than the Call Manager Forward No Answer timer, otherwise, the CCM will control the forwarding instead of IPCC.
Say you set the IPCC ring timer to 16 seconds, make sure you check/set the CCM forward timer to be higher, maybe 18 seconds...
- jay
Learn, share, save
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
