Our supervisor's need access to the admin console so that they can change agent skillsets (this group is non integrated), as well as they would like the ability to add their own addresses to block etc.
To do this, I made a sub-supervisor role, that had access to the admin console, and create/view access to the above features.
When logging in as the supervisor now, I see that by default the original supervisor role has access to create and delete alias's.
My thoughts are that this role by default is probably a bug and should not have these checked (and that I can just remove them), however I am not sure if there are any adverse side affects that I have not thought of if I remove these. I recall the manual saying not to modify default roles.....
These are the paths to get to each CCX logs through CLI. They may be helpful if you are having issues accessing RTMT or downloading logs through it.
If you want to download them you have to prefix "file get " and you can add one of the options (re...