EIM 4.3.2 - Max User Load

[BarryMclellan72678_2]

Hello,

We have set our agents max user load to 3 in order to keep our agents comfortable with their foreseen workload.

A question came up today, that I can not find a work around for.

If a supervisor receives an important email that they need to transfer to a specific agent, how can they do this, if the agent's workload is at their max (the agent does not show up in the transfer list when their max limit is full).

Hope someone can help on this one!

Thanks

Barry

[egain_karthik]

Supervisor would contact the agent,

agent marks themselves un-available and transfer existing work to a queue,

now this agent will be available and supervisor can transfer.

[BarryMclellan72678_2]

Thanks for the transfer idea, that will certainly work for now!

Maybe in the new version they will add something like this!

Have a great day!

Barry

[lohjintiam]

supervisor contact agent..agent pick from supervisor (thou u dont usually give agent that access)?

-JT-

[geoff]

agent pick from supervisor

Not with integrated agents.

Regards,

Geoff