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EIM 4.3.2 - Non Integrated Priority

Hello,

We have decided to move one of our business unit's to a non-integrated solution, and I had a question on priorities.

Does anyone know if priority 1 is the highest or lowest setting?

If an email comes in with no priority set, is it lower than the lowest setting, or is there a default?

When you setup routing, you can setup the default for emails to be answered based on priority, however you can't say, "answer based on priority first, then time in queue". Is this an assumed setting if you route based on priority?

Hope someone can help!

Barry

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