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EIM 4.3. - Agent Transfer Workflow

Hello,

Does anyone know which workflow get's hit on an agent transfer when they transfer a call into an integrated queue in their own department?

I have tried editing the transfer workflow and setting one of the editable variables (description) to '9999', but it does not get set.

I also tried setting the same thing on an inbound workflow thinking that when transferring a call to an integrated queue, it would hit IPCC then route back through the inbound workflow.

Thanks!

Barry

2 REPLIES
Green

Re: EIM 4.3. - Agent Transfer Workflow

Barry,

No workflow mate. Transfer to the queue -> script selector -> route request in ICM. Done.

Regards,

Geoff

Re: EIM 4.3. - Agent Transfer Workflow

Well that kind of sucks.

Was hoping to reset some of my fields on the transfer out!

Thanks Geoff!

Barry

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