EIM - alias is disabled automatically

[Adventity BPO]

Hi

We are using EIM 4.24 Basic version.

We are facing an issuse, alias is disabled automatically. when we reset the password the alias state is changed to active.

Disabled: If there are consecutive authentication failures while connecting to the mailbox, the alias

is disabled.

Why the authentication failures ?

what scenarios it willl occur ?

Is it bug in version.

[Kevin Przybylowski]

It sounds like your have the password keyed in wrong on your SMTP configuration.  I would reset the password on the e-mail account, then manually enter the password again in the EIM retreiver/dispatch services configuration.

Check page 20 for some helpful information:

http://www.ciscopowered.biz/en/US/docs/voice_ip_comm/cust_contact/contact_center/cisco_interaction_manager/cim_42/maintenance/guide/cisco_im_ccx_sysadminguide.pdf