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New Member

EIM configuration

Hi,

I have EIM 4.2 and have completed basic configuration of it.

When I am trying add department to it its not allowing me to add infact that new option is grayed out.I have checked the permission of PA that is also fine.How can I check license of the same???

Regards,Vikram

5 REPLIES
Green

Re: EIM configuration

Basic will not allow you to create a new department - the Advanced will.

Regards,

Geoff

New Member

Re: EIM configuration

Dear Geoff,

By Basic means the configuration which is needed for email delivery to agent and it worked for one department but when I tried to add 2nd department for new process its not allowing me to do so.

I have cmpleted config and done the testing for one department but this time I am tried to add new department.

regards,Vikram,

regards,vikram

Green

Re: EIM configuration

By "Basic" I was not referring to your basic configuration, but I was referring to the Cisco SKUs - Basic and Advanced.

If you have the cheaper licencing, you cannot add a department - amongst many other things.

Regards,

Geoff

New Member

Re: EIM configuration

THx Geoff for update..But how do I varify that???

regards,vikram

Green

Re: EIM configuration

Look in C:\CIM\eService\config\license.

Check the licence.xml file. If it says

"CIH Platform -Advanced"

you are on advanced.

Regards,

Geoff

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