10-14-2013 09:37 PM - edited 03-14-2019 12:35 PM
Hello I need help!
I have a ucce 7.5.8 Exist a alias for one flow of EIM that if send email to alias but this is send with CC: instead of TO: this email are send to exception QUEUE.
is possible to change this?
thanks.
10-15-2013 09:24 AM
Hi Santiago,
It should not matter if incoming alias is in cc or to field. Reason for activity routing to exception queue should be different. This will need more analysis of the eg_log_servername_rules-process log for that time. can you open a SR with TAC to look into this further?
Regards,
Ravindra Adhav
10-15-2013 10:56 AM
hello Ravindra, thansk for your reply, Then do not exist restriction over if alias do not can to do write in cc for routing to correct queue?
thanks
10-15-2013 11:05 AM
Yes by default there is no restriction.
You will have to check inbound workflow logic and logs to identify reason for this exception queue routing issue
10-15-2013 12:15 PM
Hello Ravindra
What are your think about this:
Objects Available for Setting Conditions in Rule Nodes
This can apply to routed if alias exist within CC as containg xxxx@cisco to send to QUEUE?
thanks
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