Check the installer log file i.e. eg_installer_.log
which gets generated under below mentioned path:
:\Documents and Settings\\ Local Settings\Temp
e.g. if you are logged in with administrator account and OS is installed on C drive then you will find installer log file under below mentioned path:
C:\Documents and Settings\Administrator\Local Settings\Temp\
Also execute the below mentioned query and query result for further troubleshooting of the reported issue:
select * from sys.databases
We have seen this issue in past and below was the cause of the same, please validate if this is correctly set?
. The EIM installer was unable to connect to DB as domain user account, as the account was not trusted for delegation. After making that change for user and server we were able to proceed with the EIM installation. Keep us updated on the progress of same.
If this dosent resolve the issue, please raise a TAC case and we can work on the same.
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