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New Member

EIM interaction delete activities or cases

Hello, I have a doubt anyone can tell me if is possible to delete activities from cisco EIM interaction Manager several at same time?

Thanks,

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New Member

EIM interaction delete activities or cases

You cannot delete activities or case from EIM. You have archive them and then perform a purge inorder to delete them from CIM application.

New Member
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Cisco Employee

EIM interaction delete activities or cases

In the Agent Console, try group select (Shift + right click of mouse ).

Lemme know how it goes.


GP.

Pls rate the post if it helps.

New Member

Re: EIM interaction delete activities or cases

Hello GP this not work, when I do a search for any activities and do not can delete that.

Check please the image.

Thanks

New Member

EIM interaction delete activities or cases

You cannot delete activities or case from EIM. You have archive them and then perform a purge inorder to delete them from CIM application.

New Member

EIM interaction delete activities or cases

Hello Gaurav, do you have any url where explain this procedure for archive and purge?I need to understand that.

Thanks,

New Member
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