I am Ravindra from eGain Support team. We provide support to EIM WIM customer issues through TAC. If we can get a chance to understand what all issues you are facing with EIM WIM then we would be happy to assist you if those can be resolved. Are these issues reported to TAC before?
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...
If you have 2 ISR routers, one acting as Failover, do we need to have both the same number of SRST licenses on the 2 routers?
No. You will only need the SRST licenses on the primary router. Because this feature...