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New Member

EIM/WIM v4.3: Language support

Hi all,

I'm trying to determine the different GUI language it supports. The list i got so far

Swedish, Russian, Danish,Canadian French, Portuguese, Dutch, French, Italian, German, Spanish, and Brazilian Portuguese

Any idea if GUI supports Asian languages (Simplified/Traditional Chinese, Japanese, Korean)? It supports email and chat content in those language but how about the GUI?

Thanks!

-JT-

6 REPLIES
Green

Re: EIM/WIM v4.3: Language support

The list is what you have. Email content and chat content are independent of what the GUI is - that's obvious surely? I could have a GUI in English and you could chat to me, and email me, in Mongolian without compromise.

Remember that only the Advanced licence will enable language selection by the agent as they login on the web page. There is a drop-down and they select the language they want. It remembers your selection.

If you go to the web page for the first time, it displays in English. Now you select Spanish and log in - the GUI will all be in Spanish. Logout and exit the browser.

Come back to the URL and now the instructions (login, password) will be in Spanish. If you log in it will be in Spanish.

Regards,

Geoff

New Member

Re: EIM/WIM v4.3: Language support

If the email content/subject contains Chinese characters, am i able to search on it? As well as use Chinese characters to built my branch rule in the workflow so that it routed to different agent groups?

Thanks!

-JT-

Green

Re: EIM/WIM v4.3: Language support

That's a good question and I don't know the answer. Sorry.

Regards,

Geoff

New Member

EIM/WIM v4.3: Language support

Hi Geoff

I simply can't remember where to define available languages for agent consoles. My dropdown list only offer english and danish, but I'd like to offer swedish also.

Can't find it in any of the documantation, but it must be there somewhere... Can you help?

Regards

Henrik

New Member

EIM/WIM v4.3: Language support

Refer page 14 in below guide. I was not able to find latest 4.4 guide for tools but for your query this information is still good.

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/cisco_interaction_manager/cim_43/user/guide/cisco_im431_cce_userguide_tools.pdf

New Member

EIM/WIM v4.3: Language support

Hi Ravindra

Thanks , that did it ..

Henrik

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