The list is what you have. Email content and chat content are independent of what the GUI is - that's obvious surely? I could have a GUI in English and you could chat to me, and email me, in Mongolian without compromise.
Remember that only the Advanced licence will enable language selection by the agent as they login on the web page. There is a drop-down and they select the language they want. It remembers your selection.
If you go to the web page for the first time, it displays in English. Now you select Spanish and log in - the GUI will all be in Spanish. Logout and exit the browser.
Come back to the URL and now the instructions (login, password) will be in Spanish. If you log in it will be in Spanish.
If the email content/subject contains Chinese characters, am i able to search on it? As well as use Chinese characters to built my branch rule in the workflow so that it routed to different agent groups?
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The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...