Can this be done per Supervisor based on queue statistics, such as a call standing in hold for inordinate amount of time?
I ask because a manager sent me an email regarding a call which was on hold in queue for 20 mins last night. He received an email that looks like it was from the supervisor from that queue. There is no email step in the script, and I'm not familiar with setting up alerts any other way.
Subject: Skill: ECS_After_Hours: Oldest call in queue is above upper limit
Description: From supervisor Dsmith Skill: ECS_After_Hours: Oldest call in queue is above upper limit.
You have reached the Cisco Logistics Support Center.. To Check Status of
your RMA, visit Product Returns & Replacements (RMA). Need help? Contact
us by Phone or Email. North Americas Phone: 1800 553 2447 Option 4
Email: email@example.com Europe Phone: +3...
The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...