Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Attention: The Cisco Support Community site will be in read only mode on Dec14, 2017 from 12:01am PST to 11:30am for standard maintenance. Sorry for the inconvenience.

New Member

Email Alert from Desktop Administrator

Can this be done per Supervisor based on queue statistics, such as a call standing in hold for inordinate amount of time? 

I ask because a manager sent me an email regarding a call which was on hold in queue for 20 mins last night. He received an email that looks like it was from the supervisor from that queue. There is no email step in the script, and I'm not familiar with setting up alerts any other way.

ex. 

Subject:               Skill: ECS_After_Hours:    Oldest call in queue is above upper limit

Description:      From supervisor  Dsmith Skill: ECS_After_Hours:   Oldest call in queue is above upper limit.

 

Any help is greatly appreciated.

1 REPLY
New Member

I have found where the email

I have found where the email is being generated from. 

Supervisor desktop>Select CSQ>Click Tools>Click Supervisor Desktop Workflow Administrator 

From there you create and edit your own CSQ email alerts to various management authorities when there is a queue specific issue.

49
Views
0
Helpful
1
Replies
CreatePlease to create content