Email Not Ready Icon visible in CSD when no Email server is used
We have implemented a new contact center in the UCCX 7.0(1)SR5 cluster with no Email feature. But when one logins into the CSD, you see this Email Not ready icon appeneded to the current agent status. Note that this is not the case with all the agents and also doesn;t always happen to the same agent. When I ask the agent to completely close out of CAD and log back in, it just magically disppears. I also checked that these icons are marked as not visible in the CDA. This is not affecting anything but the supervisors are confused when they see this status appened to a few agents espl. when we are not using any email fucntionality and our cluster doesn't include any email server. Please see the screen shot below.
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