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New Member

Email Not Ready Icon visible in CSD when no Email server is used

HI,

     We have implemented a new contact center in the UCCX 7.0(1)SR5 cluster with no Email feature. But when one logins into the CSD, you see this Email Not ready icon appeneded to the current agent status. Note that this is not the case with all the agents and also doesn;t always happen to the same agent. When I ask the agent to completely close out of CAD and log back in, it just magically disppears. I also checked that these icons are marked as not visible in the CDA. This is not affecting anything but the supervisors are confused when they see this status appened to a few agents espl. when we are not using any email fucntionality and our cluster doesn't include any email server. Please see the screen shot below.

Any thoughts or leads is highly appreciated!

Thanks,

EmailNotReady Icon.JPG

2 REPLIES
Cisco Employee

Re: Email Not Ready Icon visible in CSD when no Email server is

Hi

This mostly looks like a defect which requires more investigation.

I will request you to open up a TAC case if you haven't done yet

Thank you

Anuj

New Member

Re: Email Not Ready Icon visible in CSD when no Email server is

Did you ever find a solution to this?  I am having the same issue with just one of our agents.

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