Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

Email Templaet in UCCX 8.5

Dear All,

We have creted template in Cisco Desktop Administrator, we haev created the template in two three paragrah, but when we select the template at CAD, all words of that tempalte showing in one template.

For example

Dear Customer,

Thanks u very much for contacting Dubai Chamber.

BR

Dubai Chamber

But at CAD it is showing like following.

For example

Dear Customer,Thanks u very much for contacting Dubai Chamber.BRDubai Chamber

kindly advise

4 REPLIES

Email Templaet in UCCX 8.5

Hi,

Coul you please attach the snapshot of the Email template created through CDA webadmin.

Thanks,

Anand

New Member

Email Templaet in UCCX 8.5

Please find the snap shot

But in CAD it is showing on one Paragraph

Email Templaet in UCCX 8.5

Hi,

Could you please remove the blank lines between the paragraphs and aslo ensure that the total characters are not exceeding the 1000 limt, and also remove all the special characters in the email (subject\body) and check it once.

Hope it helps.

Anand

Pls rate helpful posts !!

New Member

Email Templaet in UCCX 8.5

Hi Team,

TAC told me this is bug is 8.5(1) SU2 and will be fixed in SU3 which I think will be relaesed today.

343
Views
0
Helpful
4
Replies