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New Member

Emergency Check script no longer works

Our Holiday/Emergency Check script was modified by a vendor tp uppgrade from IPCC v4 to v5 in 2008.

We have since upgraded to UCCX v7 and the script continued to work with no issue.

Recently we accidentally deleted the script.

We do not have a backup of the modified script.

We have a backup of the original IPCC v4 script (attached).

The Holiday check function works properly.

However, the Emergency check function always returns a value of "False" when the emergency.xml file value is set to <true>.

What modification is needed to make the Emergency Check functional in UCCX v7?

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1 REPLY
New Member

Re: Emergency Check script no longer works

Looks like the emergency xml file referenced in the script is called 88Emergencyv2.xml. Please validate this is the correct name. Also, make sure you have the proper output mappings configured back to your main script  for "emergencyState" when you call this script via subflow.

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