In my script I have a step that checks a database field to see if the call centre has been put into an emergency state. If it has all new calls will be played a message and then hung up.
I need to be able to apply this method for all callers within the queue at the time the emergency state is activated. I don't want to keep checking the database after every step so I am testing things like if a call has been waiting for +10 mins go and check the database or if there are multiple ROI. Does any one have a way of doing this?
Or is there a way I can transfer all calls currently in the queue to another number or to voicemail or just disconnect them?
curently I get the script to query a field in the DB that checks the state of the call centre. so is there another way I can check without the script having to check the database after each step and causing heavy load
These are the paths to get to each CCX logs through CLI. They may be helpful if you are having issues accessing RTMT or downloading logs through it.
If you want to download them you have to prefix "file get " and you can add one of the options (re...