enable Arabic language on uccx system prompt

[Hythim Ali El Hadad]

Hi,

I'm trying to play a money amounts that changes frequently to a Bank clients callers through IVR UCCX 5

So I'll generate a prompt from any value as 3456 or 6546 ... etc

I do it but in English language

I need to have these prompts in Arabic , I find only KSA Arabic on uccx , but i need EG Arabic

Do i need to install locales ? or it'll need re-installation for the server ??

Thanks

[frzhang]

Based on the release notes, UCCX 7 and later supports Arabic language, prompts only.

http://www.cisco.com/en/US/products/sw/custcosw/ps1846/prod_release_notes_list.html

[Hythim Ali El Hadad]

Hi frzhang,

thanks for your reply

Only to confirm your reply

Yes I mean with arabic prompts, to generate arabic prompts from different values to be played to the caller

I don't need any interface or anything else in arabic,, only the prompts

I find it allready in uccx7

but is there any way to have it in uccx5 like using a patch or something like that ???

Also I need specially Arabic Egypt , but i can play only Arabic KSA generated prompts in uccx7

Can I have Arabic Egypt  in either uccx5 or uccx7 ??

[lohjintiam]

Is there a way to play the currency amount in Kuwait Dinar? For example a value of KD25.250 (they are having 3 decimal points) will be played as 25 dinar 250 fils.

Thanks!

-JT-