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ENCOUNTERS_THROWABLE

hello

i?ve got a lot of encounters_throwable in the tracefiles, anyone got an idea why?

CCM 4.1.3sr4b and IPCC 3.5.3

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13745: Nov 21 14:02:16.926 CET %MIVR-SS_CM-3-ENCOUNTERS_THROWABLE:This thread has encountered a Throwable exception: Module=CM component,The name of the class that this thread belongs to=ICDCAMsgProcessor,Exception=java.lang.ClassCastException: java.lang.Integer

13746: Nov 21 14:02:16.926 CET %MIVR-SS_CM-3-EXCEPTION:java.lang.ClassCastException: java.lang.Integer

13747: Nov 21 14:02:16.926 CET %MIVR-SS_CM-3-EXCEPTION: at com.cisco.wf.subsystems.rmcm.ICDContactAdapter.processAccepted(ICDContactAdapter.java:808)

13748: Nov 21 14:02:16.926 CET %MIVR-SS_CM-3-EXCEPTION: at com.cisco.wf.subsystems.rmcm.ICDContactAdapter$ICDCAMsgProcessor.run(ICDContactAdapter.java:128)

13749: Nov 21 14:02:16.926 CET %MIVR-SS_CM-3-EXCEPTION: at java.lang.Thread.run(Unknown Source)

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1 REPLY
Silver

Re: ENCOUNTERS_THROWABLE

Do you find "system_problem.wav " being palyed during this problem.If it is then what's most likely is that the scripts started to place the call to the PA, an agent became avail. took the call but the session was still active but didn't terminate when that actual call was answered.

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