i?ve got a lot of encounters_throwable in the tracefiles, anyone got an idea why?
CCM 4.1.3sr4b and IPCC 3.5.3
13745: Nov 21 14:02:16.926 CET %MIVR-SS_CM-3-ENCOUNTERS_THROWABLE:This thread has encountered a Throwable exception: Module=CM component,The name of the class that this thread belongs to=ICDCAMsgProcessor,Exception=java.lang.ClassCastException: java.lang.Integer
13746: Nov 21 14:02:16.926 CET %MIVR-SS_CM-3-EXCEPTION:java.lang.ClassCastException: java.lang.Integer
13747: Nov 21 14:02:16.926 CET %MIVR-SS_CM-3-EXCEPTION: at com.cisco.wf.subsystems.rmcm.ICDContactAdapter.processAccepted(ICDContactAdapter.java:808)
13748: Nov 21 14:02:16.926 CET %MIVR-SS_CM-3-EXCEPTION: at com.cisco.wf.subsystems.rmcm.ICDContactAdapter$ICDCAMsgProcessor.run(ICDContactAdapter.java:128)
13749: Nov 21 14:02:16.926 CET %MIVR-SS_CM-3-EXCEPTION: at java.lang.Thread.run(Unknown Source)
Do you find "system_problem.wav " being palyed during this problem.If it is then what's most likely is that the scripts started to place the call to the PA, an agent became avail. took the call but the session was still active but didn't terminate when that actual call was answered.
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...