Thanks, so we need to track ANI ( customer's calling number ). There is no standard report ( both in Webview & CUIC ) which can track ANI, whereas other parameters ( in your query ) can be found in one or more standard reports. Therefore customized reports is the only option available. Querying the HDS database to pull details from TCD will be part of customized reporting.
The stock reports that come with UCCE will never report on a per-call basis, they always use aggregate statistics. So you will definitely need to create a report from scratch. The kind of report you're looking for can be created with WebView, but customized reporting on WebView is a tricky endavour and requires some third-party tools etc..
It would be a lot easier to to this in in Cisco Unified Intelligence Center (which is the only available reporting solution as of 8.5(x) anyway). You can build a report out of any SQL there and it's relatively easy to do this. Also note that reporting on the Termination_Call_Detail, table, which contains the data you're interested in here, is very SQL Server intensive. It's a huge table and it contains almost no Indexes, be sure to scale the system properly and i.e. run the report at night. running that report on a few clients, refreshing throughout the day could seriously affect the performance of your HDS machine.
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...
If you have 2 ISR routers, one acting as Failover, do we need to have both the same number of SRST licenses on the 2 routers?
No. You will only need the SRST licenses on the primary router. Because this feature...
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