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Enforcement of wrap up code after call completion

We have ICM 7.0 installed in our environment. Can we do the configuration changes in such a way that new call will not be routed to the agent unless and untill he will enter the wrap-up comment for previous call?

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Re: Enforcement of wrap up code after call completion

ICM Agent Desk Settings will allow you to set this up. Do you have CTIOS or CAD desktops?

Regards,

Geoff

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