We have ICM 7.0 installed in our environment. Can we do the configuration changes in such a way that new call will not be routed to the agent unless and untill he will enter the wrap-up comment for previous call?
These are the paths to get to each CCX logs through CLI. They may be helpful if you are having issues accessing RTMT or downloading logs through it.
If you want to download them you have to prefix "file get " and you can add one of the options (re...