If you already have the callers in a hold status, and pull them out every 30 seconds or so for a pacifier, you can keep track of how many times they have dropped out of hold, so once they unhold 10 times, you give them the choice?
Use a loop of multiple Network VRU Script that play music and play "please hold" announcements. Make sure they are all interruptable. You can use the same VRU Script and just pass on a PV with the prompt name. Check the CVP SRND for more info.
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...