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Community Member

Enterprise Scripting

How do I script the following:

Allow caller to hear please hold message for 5 mins, then offer option to continue to hold or go to voice mail

What should queue loop nodes look like??

5 REPLIES
Community Member

Re: Enterprise Scripting

If you already have the callers in a hold status, and pull them out every 30 seconds or so for a pacifier, you can keep track of how many times they have dropped out of hold, so once they unhold 10 times, you give them the choice?

Re: Enterprise Scripting

What type of IVR do you have?

david

Community Member

Re: Enterprise Scripting

CVP 4.0 no IVR

Re: Enterprise Scripting

Use a loop of multiple Network VRU Script that play music and play "please hold" announcements. Make sure they are all interruptable. You can use the same VRU Script and just pass on a PV with the prompt name. Check the CVP SRND for more info.

david

Community Member

Re: Enterprise Scripting

Thanks!

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