When some agents out of 100 try to login on CAD their CAD Client crashes & after two three retries they are able to login after that it works fine , I check CTIOS server logs & found following errors.
08:04:19:110 CTIOS1-ctios Trace: [agent.5000.78442896] CONTROL_FAILURE_CONF : (PrphID:5000 FailCode:260 PrphErrCode:10150 AGID:78442896 UniqObjID:agent.5000.78442896 MsgID:eControlFailureConf MsgTyp:eSetAgentStateRequest ErrMsg:Error  Agent is already logged in and position (instrument) or call mode or remote number in Login request is incorrect TgtCILClntID:OTIS-TS-1111-02-21828-22212)
08:04:19:110 CTIOS1-ctios Trace: [SYSTEM]SB:CONTROL_FAILURE_CONF,Object(agent.5000.78442896) Type(agent) REMAINS in object map, FailureCode:260=The request specified an invalid logon device.,PeripheralErrorCode:10150,TargetClientID:OTIS-TS-1111-02-21828-22212.
Symptom (Spectrum specific): When attempting a login (that is, click the Login button, enter login information, and click OK), the phone appears to freeze. All buttons are disabled and no error message displays indicating failure.
Possible Cause On Spectrum, Login parameters required from the user are AgentID, AgentInstrument (which corresponds to the extension that the Agent can be reached at) and the PositionID (indication of the physical device). If the AgentID and PositionID entered are correct, but the AgentInstrument entered is invalid it causes the phone to freeze. Restart the softphone and re-enter the Login information correctly and try again. A message displays indicating that the agent is already logged in (this is expected) but otherwise, the Login will have completed normally.
can be set to a timeout interval appropriate for your Spectrum configuration and this will pop up an error dialog that will allow you to retry the login after the specified interval. This way you can avoid restarting the softphone. Make sure that the following registry key is disabled (set to 0) at the same time:
I noticed the same problem with UCCE 8.0.3 - I talked to Cisco, told me to install an ES (dont remember exactly its number but I can look it up), anyway, that ES did not solve the problem. It seems to be specific for this version.
Can you just try to reset the phone before the next attempt.
Or just give that phone a different DN and then give it the original DN.
On the CTIOS it is due to improper closing of the CTIOS toolkit, that is when an agent is already logged on and if the toolkit is hard closed the next time the agent logs in you may encounter this issue. This is due to the CTIOS cache did not get cleared. Cisco has recommended an ES for clearing of the Cache. Guess its ES11 (Pls cross check). As a workaround you can dissaciate and reassociate the phone in the CCM application user. (1. Disassociate - save 2. Reassociate - save 3. Reset the phone)
Issue was not solved by ES11 as Cisco informed us that there is only two ES released for this version so ES 11 is out of question.
My customer was using MTS (Thin Client) server , issue was coming from that MTS . MTS was slow to release connections with CTIOS . I found MTS IP address in CTIOS logs with error "30 out 40 task pending ....."
So we restarted MTS server & asked customer to contact microsft for tweaking MTS . now its almost more than one month no issue reported .
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The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...