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Error 5049 on Agent not ready reason code report

Hi all,

anyone is able to do a Agent not ready reason code report with 2 filter (Team name and reason code) ?

I'm trying to do it in IPCC Express 4.0 and 4.5 environment without success; the Historical Repoort tool returns 5049 error.

I try to call the stored procedure with its correct parameters and it also fails; so i could think that this report with 2 filters is not available

Any ideas?

Thanks in advance,

Stefano

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