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New Member

Error EMS in Peripheral Gateway

Hi

I got the following error at PG machine. In thne Event Viewer I see this error message:

"Incorrect arguments to EMS wrapper function (EMSTrace, EMSFail).  Message id was 0x21010003.  Format string was "CSTA BASE MSG, %s"

My IPCC version is 7.1.5

How can i resolve these issue? any ideas ??

Fabio Zanotti

  • Contact Center
5 REPLIES

Re: Error EMS in Peripheral Gateway

Error message is pretty benign, if you're getting a lot of them I recommend a reboot.

david

New Member

Re: Error EMS in Peripheral Gateway

thank yoy for your answer,

but i already done reboot of the server, but this message there is yet.

in the EventViewer of the server, there is a lot of this message

Fabio

Re: Error EMS in Peripheral Gateway

Again, those messages are pretty benign or don't really mean anything is wrong, but to be 100% sure you can open a TAC case and have them take a look at them.

david

New Member

Re: Error EMS in Peripheral Gateway

I Fabio,

I've got the same entries in my PG registry: have you resolved your case opening a TAC request?

Although the message is benign, it is also true that the registry is filled very quickly and cannot have a long memory...

Thanks a lot,

Andrea

New Member

Error EMS in Peripheral Gateway

I know this is an old thread but I thought I might close it out. The solution to the errors your seeing are here.

http://www.cisco.com/en/US/products/sw/custcosw/ps1001/products_tech_note09186a0080094911.shtml

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