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New Member

Error: Error while handling input request in CRS4.5

when I am trying to add a database in ipcc express ,im geting the following error:

Error: Error while handling input request

com.cisco.app.ApplicationException: can not acquire ClusterMutex

com.cisco.config.ConfigException: UnmarshalException

javax.xml.bind.UnmarshalException: Document root element is missing. - with linked exception: [org.xml.sax.SAXParseException: Document root element is missing.]

anybody can help me?

My CRS version is 4.5.2 and CCM version is 5.0.4

2 REPLIES
New Member

Re: Error: Error while handling input request in CRS4.5

This problem is related to LDAP.You need to clear these flags from the LDAP or ClearArchive.exe in order to clear the archive flags in LDAP automatically.Please check the below link.

http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_tech_note09186a00808313bf.shtml

Regards,

Prabhakar

New Member

Re: Error: Error while handling input request in CRS4.5

My CCM is 5.0.4,how can I do it?

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