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Error in Webview reports

Hi all,

We have 2 Cisco Webview servers. Now, Sometimes one server can't login and the other one can't report ( error message : "There was an error running your report. Please try again

and contact your WebView administrator for further information.

Error Message: Database Error! ODBC connection failed (code -1) - Cannot run tabular

report"). Sometimes two servers can login but when we choose calltype, it is empty item for us to choose and we receive the message "there is no item ...". We often restart server directly for this issue.

Can you provide me the solution for these issues!

Thanks you so much!