Error Logging into Cisco Agent Desktop whilst using Cisco IP Communicator
I am having an issue whilst using Cisco Agent Desktop Version 7.0. If I use a cisco IP Communicator ( softphone) i get following message, "Login failed due to a configuration error. Please ask you system administrator to associate your phone with the RM JTAPI Provider user ID according to the instructions in the admin guide".
If user logs in to a normal Cisco phone then logs into agent there are no problems.
Bit of a novice so your help would be appreciated.
Re: Error Logging into Cisco Agent Desktop whilst using Cisco IP
Thanks for your reply. I will give that a try when I get back in the office on Tuesday. I did try to associate phone with rmcm user within Call Manager but I had to search for phone and when I added it and reset phone it kept disappearing from Controlled Devices.
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