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New Member

Error Message in CRS Editor

I'm writing a script for a confidential employee hotline to allow for dialing options to leave a voicemail. I tried debugging the script and this was the error. The documentation is unclear on what this means or how to fix it.

Task:2100009834PlayPromptStep (OutputStep or Extended):Wrong Trigger typecom.cisco.app.remote.RemoteApplicationTrigger

2 REPLIES
VIP Super Bronze

Re: Error Message in CRS Editor

Are you doing a reactive debug? You can't play media unless you're on the phone with a CTI Port.

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New Member

Re: Error Message in CRS Editor

did you copy and paste the prompt step? try to delete both step and variable and rebuild it manually.

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