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Error: recording service in CCX 8.5 with Desktop Monitoring

Hi.

I have a CCX 8.5 configured to record on demand. The system was working properly, but today stopped working recording system.

When I run the button to record, appear the error: "Problem with recording service". 

I am using desktop monitoring for recording

help me

regards

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3 REPLIES

Error: recording service in CCX 8.5 with Desktop Monitoring

Since it's not working anyways, I would restart the monitoring and recording services.

Also, check out this trhread:

https://supportforums.cisco.com/thread/2148027

Anthony Holloway


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Anthony Holloway Please use the star ratings to help drive great content to the top of searches.

Re: Error: recording service in CCX 8.5 with Desktop Monitoring

Hi Anthony

I restored the monitoring and recording services.

In Viewer Recorder Supervisor appear the recordings with its duration, but no sound on playback

Regards

Re: Error: recording service in CCX 8.5 with Desktop Monitoring

Take a look at this post, and the links referenced.  There are step by step recording troubleshooting documents linked.

https://supportforums.cisco.com/message/3631344#3631344

Anthony Holloway

Please use the star ratings to help drive great content to the top of searches.

Anthony Holloway Please use the star ratings to help drive great content to the top of searches.
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