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Error trying to install ICM 8.0 - "FAILED TO GET SQL SERVER VERSION."

Hello guys, i tried to install ICM 8.0 but when i click on Setup.exe appears this error:

"FAILED TO GET SQL SERVER VERSION. MAKE SURE SQL SERVER INSTALLED PROPERLLY
NO INSTANCE NAME FOUND.NO SCHEMA UPGRADES ATTEMPTED"

I try to check the SQL COnfiguration, about Named Pipes, but everything is allright. Someone knows what is it?

Thank you very much.

1 ACCEPTED SOLUTION

Accepted Solutions
Green

Re: Error trying to install ICM 8.0 - "FAILED TO GET SQL SERVER

You should be able to see the ICMSetup.log file somewhere - check TEMP. It seems to me that this is the first thing it does - tries to connect to the SQL database and ask for the version. Clearly it cannot. I assume you installed SQL OK, probably have the service running under a domain user created especially for the task, or the domain admin, and you are also logged in as the domain admin, and that SQL is running.

Check that log file for clues.

Regards,

Geoff

5 REPLIES
Green

Re: Error trying to install ICM 8.0 - "FAILED TO GET SQL SERVER

You should be able to see the ICMSetup.log file somewhere - check TEMP. It seems to me that this is the first thing it does - tries to connect to the SQL database and ask for the version. Clearly it cannot. I assume you installed SQL OK, probably have the service running under a domain user created especially for the task, or the domain admin, and you are also logged in as the domain admin, and that SQL is running.

Check that log file for clues.

Regards,

Geoff

New Member

Re: Error trying to install ICM 8.0 - "FAILED TO GET SQL SERVER

I found the problem, it was SQL Server bad Setup.

It was installed incorrectly. I installed again with the default model to ICM.

Thanks..

Re: Error trying to install ICM 8.0 - "FAILED TO GET SQL SE

Hi,

Have you installed correct version of SQL 2005 with SP3?

Regards,

Muhammad Amir Raza

New Member

Re: Error trying to install ICM 8.0 - "FAILED TO GET SQL SE

Yes. But the problem was in installation, i forgot some configuration, but when i changed this, everything flows correctly.

Re: Error trying to install ICM 8.0 - "FAILED TO GET SQL SE

Hi Eric,

I get the same Error message, I tried a lot by re-installing & could not find any issues with the SQL Server. Can you please share me your findings for the issue u faced ?

Thanks,

Kumar.V

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