05-11-2014 02:43 PM - edited 03-15-2019 05:59 AM
Hello Guys,
I have a problem generating Live Reports on CUIC (UCCX 10 deployment).
I receive the following error:
"Error updating the filter information. XMPP Messaging infrastructure error"
All the services are IN SERVICE
Any ideas??
Solved! Go to Solution.
05-12-2014 10:03 PM
Hi Rami,
For the benefit of the audience, here is the defect which was filed for this issue after we worked on this yesterday: CSCuo75043
Cheers,
Abhiram Kramadhati
05-12-2014 10:03 PM
Hi Rami,
For the benefit of the audience, here is the defect which was filed for this issue after we worked on this yesterday: CSCuo75043
Cheers,
Abhiram Kramadhati
05-13-2014 08:50 AM
Hello guys,
Just keep in mind that you need to configure DNS before upgrading from 8.5 and below to version 10.
If you did not, you will need to call TAC.
Thanks
05-29-2014 01:46 PM
Not clear on what the solution was for this issue?
Thank you,
Harley
05-29-2014 01:55 PM
Hello,
you will need to open a TAC. The cisco engineer will access the system with root rights to modify a file with the right dns entries.
05-29-2014 01:55 PM
Thank you Rami for the quick response. Will work with TAC to resolve.
Harley
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