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Community Member

Error when generating Live Data Report from CUIC in CUCX 10

Hello Guys,

I have a problem generating Live Reports on CUIC (UCCX 10 deployment).

I receive the following error:

"Error updating the filter information. XMPP Messaging infrastructure error"

All the services are IN SERVICE

Any ideas??

1 ACCEPTED SOLUTION

Accepted Solutions
Cisco Employee

Hi Rami,For the benefit of

Hi Rami,

For the benefit of the audience, here is the defect which was filed for this issue after we worked on this yesterday: CSCuo75043

Cheers,

Abhiram Kramadhati

5 REPLIES
Cisco Employee

Hi Rami,For the benefit of

Hi Rami,

For the benefit of the audience, here is the defect which was filed for this issue after we worked on this yesterday: CSCuo75043

Cheers,

Abhiram Kramadhati

Community Member

Hello guys,Just keep in mind

Hello guys,

Just keep in mind that you need to configure DNS before upgrading from 8.5 and below to version 10.

If you did not, you will need to call TAC.

Thanks

Community Member

Not clear on what the

Not clear on what the solution was for this issue?

Thank you,

Harley 

Community Member

Hello,you will need to open a

Hello,

you will need to open a TAC. The cisco engineer will access the system with root rights to modify a file with the right dns entries.

Community Member

Thank you Rami for the quick

Thank you Rami for the quick response.  Will work with TAC to resolve.

Harley 

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