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New Member

Error while transferring agent to agent call

Hi,

when transferring agent to agent call through ICM, i am getting the error. below is the logs for the same.

11:14:39.599 |//SIP/Stack/Error/0x0/DROPPING unregistered header Cisco-Gucid: AF4B8C1E100001346787D3E60A6E0A11|5,100,63,1.1^*^*

11:14:39.599 |//SIP/SIPUdp/wait_UdpDataInd: Incoming SIP UDP message size 1169 from 10.110.10.45:[32796]:

INVITE sip:2071@cucm-cluster.cisco.com SIP/2.0

Via: SIP/2.0/UDP 10.110.10.45:5060;branch=z9hG4bKqnnqtSWNcTnnlzrIB30p3g~~18925612

Via: SIP/2.0/UDP 10.110.10.17:5060;branch=z9hG4bK.Z5FCyzJYgyGTcQKk150og~~182259

Max-Forwards: 68

To: <sip:2071@cucm-cluster.cisco.com;transport=udp>

From: 2960 <sip:2960@10.110.10.17:5060>;tag=ds620942f7

Contact: <sip:2960@10.110.10.17:5060;transport=udp>

Expires: 60

Remote-Party-ID: <sip:2960@10.110.10.196>;party=calling;screen=yes;privacy=off

Call-ID: AF4B8C1E100001346787D3E60A6E0A11-132579089266326576@10.110.10.17

CSeq: 1 INVITE

Content-Length: 0

User-Agent: CVP 8.0 (1) Build=1440

App-Info: <10.110.10.17:8000:8443>;ringtone=ringback.wav

Call-Info: <sip:10.110.10.196:5060>;purpose=x-cisco-origIP

Date: Thu, 05 Jan 2012 19:14:37 GMT

Supported: timer

Supported: resource-priority

Supported: replaces

Supported: X-cisco-srtp-fallback

Supported: Geolocation

Min-SE: 1800

Allow: INVITE, OPTIONS, INFO, BYE, CANCEL, ACK, PRACK, UPDATE, REFER, SUBSCRIBE, NOTIFY

Allow-Events: presence

Cisco-Guid: 2164036096-0000065536-0009543076-3289017866

Session-Expires: 1800

Cisco-Gucid: AF4B8C1E100001346787D3E60A6E0A11

45^*

11:14:39.599 |//SIP/SIPUdp/wait_SdlSPISignal: Outgoing SIP UDP message to 10.110.10.45:[5060]:

SIP/2.0 100 Trying

Via: SIP/2.0/UDP 10.110.10.45:5060;branch=z9hG4bKqnnqtSWNcTnnlzrIB30p3g~~18925612,SIP/2.0/UDP 10.110.10.17:5060;branch=z9hG4bK.Z5FCyzJYgyGTcQKk150og~~182259

From: 2960 <sip:2960@10.110.10.17:5060>;tag=ds620942f7

To: <sip:2071@cucm-cluster.cisco.com;transport=udp>

Date: Thu, 05 Jan 2012 19:14:39 GMT

Call-ID: AF4B8C1E100001346787D3E60A6E0A11-132579089266326576@10.110.10.17

CSeq: 1 INVITE

Allow-Events: presence

Content-Length: 0

11:14:39.600 |//SIP/Stack/Info/0xf252a80/Sent an 3456XX Error Response|5,100,214,1.2332234^10.110.10.45^*

11:14:39.600 |//SIP/Stack/States/0xf252a80/0xf252a80 : State change from (STATE_RECD_INVITE, SUBSTATE_NONE)  to (STATE_DISCONNECTING, SUBSTATE_NONE)|5,100,214,1.2332234^10.110.10.45^*

11:14:39.600 |//SIP/SIPUdp/wait_SdlSPISignal: Outgoing SIP UDP message to 10.110.10.45:[5060]:

SIP/2.0 503 Service Unavailable

Via: SIP/2.0/UDP 10.110.10.45:5060;branch=z9hG4bKqnnqtSWNcTnnlzrIB30p3g~~18925612,SIP/2.0/UDP 10.110.10.17:5060;branch=z9hG4bK.Z5FCyzJYgyGTcQKk150og~~182259

From: 2960 <sip:2960@10.110.10.17:5060>;tag=ds620942f7

To: <sip:2071@cucm-cluster.cisco.com;transport=udp>;tag=887062457

Date: Thu, 05 Jan 2012 19:14:39 GMT

Call-ID: AF4B8C1E100001346787D3E60A6E0A11-132579089266326576@10.110.10.17

CSeq: 1 INVITE

Allow-Events: presence

Warning: 399 us-a-vc-sub3 "Unable to find a device handler for the request received on port 5060 from 10.110.10.17"

Content-Length: 0

11:14:39.605 |EnvProcessUdpHandler::handle_input - handle = 280|*^*^*

11:14:39.605 |EnvProcessUdpHandler::handle_input   Status: 0, Id: 0|*^*^*

11:14:39.605 |//SIP/SIPUdp/wait_UdpDataInd: Incoming SIP UDP message size 378 from 10.110.10.45:[32796]:

ACK sip:2071@cucm-cluster.cisco.com SIP/2.0

Via: SIP/2.0/UDP 10.110.10.45:5060;branch=z9hG4bKqnnqtSWNcTnnlzrIB30p3g~~18925612

Max-Forwards: 70

To: <sip:2071@cucm-cluster.cisco.com;transport=udp>;tag=887062457

From: 2960 <sip:2960@10.110.10.17:5060>;tag=ds620942f7

Call-ID: AF4B8C1E100001346787D3E60A6E0A11-132579089266326576@10.110.10.17

CSeq: 1 ACK

Content-Length: 0

attached is the file of ccm logs

3 REPLIES
New Member

Error while transferring agent to agent call

Hi,

What is the version of IOS you are running on the voice gateway? Also, what is happening when you are transfering the call. Is it getting disconnected or...

New Member

Error while transferring agent to agent call

HI,

IOS Version :15.1

Error: Call get disconnjected when transferring call.

New Member

I know this is old but ever

I know this is old but ever get anywhere with this I'm seeing the same thing. CUCM 9.1.2SU2 with CUBE 15.1.4 IOS.

~~~ Rate helpful posts Blog - http://tripplehelix.net
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