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eSetCallDataRequest Failure Intermittently

Hi,

I was doing setcalldata in the call begin event and set call data failure happens intermittently with ctios error code 9, logs below

 

014-06-27 20:19:48,059 INFO  [XXXX m_ctiObject_AgentStateEvents]- Inside Method - Agent state change
2014-06-27 20:19:48,064 INFO  [XXXX m_ctiObject_AgentStateEvents]- Agent Status : eReserved
2014-06-27 20:19:48,398 DEBUG XXXX OnEvent]- CTIOS Client Event :(PeripheralID:5000 PeripheralType:17 ConnectionCallID:151000303 CallType:2 ServiceNumber:4294967295 ServiceID:4294967295 SkillGroupID:6818 SkillGroupPriority:0 NumNamedVariables:9 NumNamedArrays:4 ANI:7276080335 DNIS:211102 DialedNumber:688101 CallerEnteredDigits:(null) CallVariable5:7276080335 CallVariable7:11010200 RouterCallKeyDay:151022 RouterCallKeyCallID:1374 DeviceID:211102 UniqueObjectID:call.5000.151000303.211102 CallStatus:eCallConnectionNone MessageID:eCallBeginEvent ecc:(user.media.id:3ABC6BFCFD4111E38179885A92256C00 user.microapp.app_media_lib:.. user.microapp.caller_input:T user.microapp.error_code:0 user.microapp.FromExtVXML[0]:T_ICM=11010200|Vanita Bhingare|211102 user.microapp.FromExtVXML[1]:(null) user.microapp.FromExtVXML[2]:(null) user.microapp.FromExtVXML[3]:(null) user.microapp.input_type:D user.microapp.media_server:http://10.104.30.205/CVP user.microapp.UseVXMLParams:N user.RequeryVar:1 user.sip.refertransfer:n) ICMEnterpriseUniqueID:icm.151022.1374 DeviceUniqueObjectID:device.5000.211102 RouterCallKeySequenceNumber:3)
2014-06-27 20:19:48,407 INFO  XXXX ProcessOnCallBegin]- CallBegin Events CallId:call.5000.151000303.211102
2014-06-27 20:19:48,412 INFO  XXXX ProcessOnCallBegin]- Set call data success fully
2014-06-27 20:19:48,426 INFO  XXXX ProcessOnAgentPreCallEvent]- Inside method
2014-06-27 20:19:48,434 DEBUG XXXX ExtractIVRData]- ANI : 7276080335, DNIS : 88101
20

2014-06-27 20:19:48,472 DEBUG XXXX OnEvent]- CTIOS Client Event :(FailureCode:9 UniqueObjectID:call.5000.83891550.211102 MessageID:eCTIOSFailureEvent ErrorMessage:SetCallData: Unable to locate any CallConnections for request. CILConnectionID:2365 RequestID:26)
2014-06-27 20:19:48,475 WARN  XXXX ProcessOnCTIOSFailureEvent]- CTIO Failure Message:SetCallData: Unable to locate any CallConnections for request. SystemEventId:2147483647

2014-06-27 20:20:05,046 INFO  [XXXX.SoftPhoneViewModel m_ctiObject_CTIFailureEvents]- CTIOS Failure :CTIOSFailure
2014-06-27 20:20:05,050 WARN  [XXXX.SoftPhoneViewModel m_ctiObject_CTIFailureEvents]- CTIOS Failure Code:9 LastAgent Status:eAvailable

2014-06-27 20:20:05,054 DEBUG XXXX OnEvent]- CTIOS Client Event :(FailureCode:6 UniqueObjectID:call.5000.83891550.211102 MessageID:eCTIOSFailureEvent ErrorMessage:[call.5000.83891550.211102]::Operation eSetCallDataRequest was not successful on object call.5000.83891550.211102. CILConnectionID:2365 RequestID:26)
2014-06-27 20:20:05,058 WARN  XXXX ProcessOnCTIOSFailureEvent]- CTIO Failure Message:[call.5000.83891550.211102]::Operation eSetCallDataRequest was not successful on object call.5000.83891550.211102. SystemEventId:2147483647

 

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pls share your suggestion to solve this

 

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