I have a question that i hope can be answered. This is a Workforce Management question. Say i do a schedule request for 3 weeks out and a few days later someone calls in sick. So the normal thing would be to edit schedule and add an exception for that person that called in sick. But the problem is, whenever someone adds an exception after the schedule has already been created, the breaks and lunches do not get readjusted and the dashboard and coverage requirements do not get updated with the missing agent. So am i to believe that everytime an exception occurs i have to rerun the schedule request? or is there an easier way?
These are the paths to get to each CCX logs through CLI. They may be helpful if you are having issues accessing RTMT or downloading logs through it.
If you want to download them you have to prefix "file get " and you can add one of the options (re...