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exceptions ipcc log file

Hi,

I keep getting the following message in the ipcc log file.

IVR-ICD_RTDM-3-STAT_CONDITION_FAILED:A reporting stat condition has failed: Module Name=ICD reporting component,Condition that should always be true=Resource Stats: PresentedAssociatedContacts cannot be negative,A reporting entity=ResourceStats(PresentedAssociatedContacts)

Any idea where it comes from and how to solve this ? we don't use historical reporting that much, so 'resetting' some things would not be a problem.

ipcc 4.0(5) - ccm 4.2(3)

thanks

1 REPLY
Bronze

Re: exceptions ipcc log file

Application of ivr-icd-aa.2-2-5spB.exe will fix the problem. It has been my experience that CRS doesn't like the SOAP or namespace information in the XML document that it recieves from the web service

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