In CCX 5.0(2) we use Get Reporting step with Expected wait time field for telling calling party how long shall he/she will wait for agent answer. If CCX system see small number of agents in relevant queue it reports that customer is going to wait for 10, 20 even 30 min which is not true because agent will answer much more faster. So my question is:
can we manipulate with this Expected wait time field and algorithm on which CCX calculates time for answering? I mean, could we force CCX to calculate much more smaller time and sametime use this predefined algorithm?
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...