Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
New Member

Expected Waittime Not calculated

I have built a simpel script who drops the caller in a queue.During waiting time the caller should hear the expectd wait time but the build-in calculation only gives me the value of -1.

any advise would be nice

4 REPLIES

Re: Expected Waittime Not calculated

Hi,

you need at least, one agent talking or in work state !And of course, one call in queue !

Regards,

Stephane

VIP Super Bronze

Re: Expected Waittime Not calculated

Also keep in mind that this statistic only updates upon a call being answered for the CSQ. Unless you have a high call turnover where calls are frequently being answered it is recommended that you only tell the caller their expected wait time once when they are first placed in queue.

New Member

Re: Expected Waittime Not calculated

I understand all what has been pointed. During the test i use three phones, i call with the first one, wait for one minute before i put an agent online and ready , i call with a second phone to the queue still expected wait time is -1, the agent answers the call, so only caller 2 is in the queue, use a third phone to call in and he also gets a expected wait time of -1.

Does anybody have an idea ??

regards

eddy

New Member

Re: Expected Waittime Not calculated

Can you provide me with the location for this information (updates upon a call being answered) as I am looking for more related information. Thanks.

145
Views
0
Helpful
4
Replies
CreatePlease to create content