export or view the chat transcript between operators on the Cisco agent console

[hamed1900]

Hi All,

Is there a way I can  export or view the chat transcript between operators on the Cisco agent console?

I have UCCX7 which would be migrated to 8.5 Soon.

Thank you,

Hamed

[Andrew Skelly]

Are you referring to the native chat transcript between two agents (or an agent and supervisor) or are you referring to the WIM Chat application?

[Andrew Skelly · Accepted solution]

Reread your post.

The files are located on the individual users machines.  You would need to go to either of the chatting agents machines and get the files from C:\Program Files\Cisco\Desktop\Log\Transcripts

[hamed1900]

Hi Andrew,

Thank you for that, very useful. we can go to the path you provided and get the chat for individual. If I want to see all my Agents tramscript  ( if I am supervisor), is there any way without the need to get to every single Computer?

Hamed

[Aaron Harrison · Accepted solution]

Hi

Unfortunately not - they don' t make it in to the DB or any other central repository.

It would be possible to write a Windows or Powershell script to collect the files and place them on a central file share and then do with them as you wish, but this would be up to you to design and implement.

Regards

Aaron