Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

Express stats on Phone display?

Anyone have a service for 7960 phones that would allow me to view number of calls in queue, number agents Ready, etc

We don't want to give them access to Real Time Reports or Supvisor Desktop, etc. We want them to view number of calls waiting via the 7960 LCD Display.

2 REPLIES
Silver

Re: Express stats on Phone display?

An improved user model has been implemented to allow users to easily navigate among many calls that may exist on a line. On the Cisco IP Phone 7940, 7960, and 7970, the user can easily scroll among calls on a line and select one to hold, resume, transfer, conference, etc. using the rocker key on the phone with softkeys. With the Cisco IP Phone 7970G, the user can take advantage of the touchscreen and touch the call instance and then perform the operations.

Hall of Fame Super Red

Re: Express stats on Phone display?

Hi Jason,

Have you seen this thread?

Contact Center: CSQ Stats on idle 7960 screen

http://forum.cisco.com/eforum/servlet/NetProf?page=netprof&forum=IP%20Communications%20and%20Video&topic=Contact%20Center&CommCmd=MB%3Fcmd%3Dpass_through%26location%3Doutline%40%5E1%40%40.1dd68cef

Hope this helps!

Rob

Please remember to rate helpful posts.....

109
Views
8
Helpful
2
Replies