We have a UCCE 9.0 set up and CM 9.0 . We have SIP Phone with Force authorization code (FAC) and agent should login with Cisco CTIoS Agent desktop and make a outbound call with dialpad .Once the agent dials the customer number followed by the FAC code we recieve a error prompt.
We have tested the same scenario with the SCCP phone and call is reaching the customer.
Scenario 1 - SCCP phone
Agent desktop dialpad--> Mobile number,fac --> Success
Scenario 2 - SIP phone
Agent desktop dialpad--> Mobile number,fac --> Failure
Can any one tell me what needs to be configured differently for a SIP phone.
These are the paths to get to each CCX logs through CLI. They may be helpful if you are having issues accessing RTMT or downloading logs through it.
If you want to download them you have to prefix "file get " and you can add one of the options (re...