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New Member

Facility Instance Deleted

Hello,

My customer has deleted the facility within the ICM Domain Manager. They can no longer access webview reports. If I get them to run setup for Admin Workstation Configuration on the Distributer will this re-add the instance?

Many thanks,

Michael

IPCC Enterprise 7.2

4 REPLIES

Re: Facility Instance Deleted

Hello,

did the customer delete the facility from the Active Directory? This is bad... Actually, is the call center still working?

Could you please check on the progger sever what account the Logger service is using?

New Member

Re: Facility Instance Deleted

yep, they deleted from AD. Call center running but customer unable to make any config changes to distrib.

Re: Facility Instance Deleted

Hello again,

can you access the configuration manager when logging in with the domain administrator account?

New Member

Re: Facility Instance Deleted

Hi,

My colleague has opened I TAC case and it currently working on this. I'll update forum with problem resolution.

Regards.

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