I have a two cluster, called old and new cluster, i want to migrate IVR 7 from old cluster ( Call Manager 6 ) to new cluster ( call manager 8 ), I was changed the Selected IP AXL Service Providers and CTI Managers on Cisco Unified CM Configuration, Succeed with new IP Call manager, user name, user prifix and password.
When I want to add a new cisco Unified CM Telephony Call Control Group, i got failed message " Failed to created CTI Port and Lines on Cisco Unified CM"
Thank you for response Gergely,
yes the user have correct name, it's appropriate with name AXL in application user call manager
Do you have any idea Gergely?
Hi, one more thing: what is the ICM version you are upgrading to? The error you're getting may be a byproduct of a compatibility issue.
I already did, see my previous post, the link to the compatibility matrix is there.
Just to be sure, here it is again:
Are we talking about Express or Enterprise? Somehow I did not get that info.