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failed to add new Agent ID in IPCC enterprise 7.2

Hi all

When I added new Agent ID (via personID), the system notify followed:

"failed to update the database

Attempt to insert a new record with a uique ID that is already in use

Data Location: Skill_target"

Press OK,

I can add personID properly.

I already checked Configuration --> Adminsitration--> Deleted Objects. It was empty.

Any ideas for me?

2 REPLIES

Re: failed to add new Agent ID in IPCC enterprise 7.2

Sounds like the login name is already used, this has to be unique. Do a filter for that login name and see if you find anything.

david

Green

Re: failed to add new Agent ID in IPCC enterprise 7.2

So you could add the person OK, through the Person List tool, supplying first, last, login name and password? That was OK, right?

Then you opened Agent Explorer and pressed Add; and pressed Person and selected the newly added Person?

At this point, all it needs is a unique number - the Peripheral Number, unique across the peripheral.

If the Add Agent fails at this point, you must have already used that peripheral number. I can't think of any other reason why it should fail.

Regards,

Geoff

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