I am installing a new uccx based in a copy of the customer with a version 6. All have been copied, CTI RP are registered in CCM, application mgmt, prompts and scripts are uploaded yet in uccx9 and agents are logged in EM.
The script is for a contact center, a call enter to contact center, look for a free agent logged and send the call, when i call to the dn trigger, enter the call to the agent but agent (in my Pc i am testing) can not respond the call, only see the ANI and DNIS and i ear a system prompt "we are sorry the system is not responding..."
I checked in service parameters "user prompts overrides system prompts" be in enable.
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...
If you have 2 ISR routers, one acting as Failover, do we need to have both the same number of SRST licenses on the 2 routers?
No. You will only need the SRST licenses on the primary router. Because this feature...